Employee Assistance Program

While our Employee Assistance Program (EAP) through ComPsych provides counseling to support your emotional well-being, it also offers a lot of other ways to help you balance your work life and your personal life. From referrals and resources to help with just about anything—like hiring movers or finding a home contactor—to financial guidance, the EAP is here to help! Provided through ComPsych, the EAP provides:

Highly trained clinicians will listen to your concerns and help you or your family members with any issues, including:

  • Anxiety, depression, stress
  • Grief, loss and life adjustments
  • Relationship/marital conflicts
  • You are covered for up to 8 sessions per person per issue per year

Specialists provide qualified referrals and resources for just about anything on your to-do list, such as:

  • Finding child and elder care
  • Hiring movers or home repair contractors
  • Planning events, locating pet care

Talk to attorneys for practical assistance with your most pressing legal issues, including:

  • Divorce, adoption, family law, wills, trusts and more

Need representation? Get a free 30-minute consultation and a 25% reduction in fees.

Financial experts can assist with a wide range of issues. Talk to them about:

  • Retirement planning, taxes
  • Relocation, mortgages, insurance
  • Budgeting, debt, bankruptcy and more

Digital self-care platform offers interactive behavioral health tools and resources. Log on for:

  • Guided programs for anxiety, depression, mindfulness, sleep, stress and more
  • Personalized, guided resources and motivational support
  • Secure access through GuidanceResources Online

Certified coaches work one-on-one with you to address health and well-being issues holistically, before they become long-term, costly problems. Call for help with:

  • Burnout and work-life balance
  • Developing self-compassion
  • Goal-setting and building resiliency
  • Coping with stress, improving sleep and more

GuidanceResources Online is your 24/7 link to vital information, tools and support. Log on for:

  • GuidanceConnect, which allows you to find a network therapist through the portal
  • Articles, podcasts, videos, slideshows
  • On-demand trainings

Koa Care 360 is a tool that you can receive through our partnership with ComPsych, our EAP program, which can help you get proactive about handling stress and other challenges.  Koa Care 360 is a science-based mental well-being app from Koa Foundations that enables you to take care of your mental well-being on your own terms, in the time and place that works for you.

Koa Care 360 offers a personalized approach to pursuing your well-being goals by:

  • Providing access to content curated by skilled psychologists.
  • Working on your well-being with activities based on techniques that are NICE (National Institute of Clinical Evidence) approved.
  • Measuring and tracking progress with perceived stress scale.
  • Exploring programs for mental well-being based on cognitive behavioral therapy (CBT), positive psychology and mindfulness.
  • Completing specialized modules to help users sleep, manage anxious thoughts and unwind.

Access the step-by-step instructions to register here.

Who’s Eligible?

All U.S. associates – including seasonal associates – their dependents and housemates – including partners, roommates or anyone else living under your roof. You do not need to be enrolled in a Bath & Body Works medical plan to use the EAP.

The services provided through the EAP are strictly confidential. ComPsych will not release any information about you, your family members or housemates, unless you give written permission or unless the law requires it.

How to access ComPsych

There are three ways to access ComPsych:

  1. Download the GuidanceNow App.
    Go to the App Store or Google Play and search for “GuidanceNow” to download the app.
  2. Visit GuidanceResource Online.
    Go to guidanceresources.com
    (Organization Web ID: BBW)
  3. Call 866.483.1481. When you call ComPsych, a GuidanceResources counselor will listen to your concerns and get a referral for you to talk to an expert counselor located in your area. During the appointment, the counselor will discuss your situation and help you develop a plan of action. You can visit a ComPsych counselor up to 8 times per issue each year at no cost to you, your dependents or housemates. If it is determined you need additional services beyond 8 visits, your medical plan may cover any additional care.

More Mental Health Resources through Anthem!

Anthem provides these additional mental health resources for Anthem medical plan participants.

Autism Spectrum Disorder Program

We want to provide our associates who have children or dependents with Autism Spectrum Disorder (ASD) the support they need to take care of their loved ones. Autism Spectrum Disorder (ASD) benefits, offered through Anthem, are designed for Bath & Body Works families with children or dependents who have ASD to help find heath care and applicable resources, provide coverage for care and lend support.

  • Coverage for Applied Behavior Analysis (ABA).
  • Coverage is based on the plan you are enrolled in and where services are rendered (i.e., Low Deductible Plan: Co-pay for office visit or deductible and coinsurance at an outpatient facility).
  • Pre-certification is required for coverage of ABA services.
    • If your family is currently using ABA services, please verify the provider’s network status as this may impact your share of treatment costs under your plan benefits.
    • In-network ABA providers can be found at anthem.com or by calling the Member Services number on the back of your Anthem ID card.
    • Your ABA provider will need to call the pre-certification number on the back of your member ID card to initiate the pre-certification process.

Anthem has a dedicated team of clinicians and board-certified behavioral therapists specializing in the unique challenges and needs of families impacted by ASD. The ASD Case Management program focuses on the entire family unit, creating a strong system of care through engagement of community resources, medical services, behavioral health services and other supports. The program goal is better outcomes, more effective use of benefits, and healthier kids and families.

Behavioral Health Resources

We want to provide you the resources you need to help with various behavioral health issues to help you get and stay well.

The Behavioral Health Resource program through Anthem is a total-health solution that can help you or your loved ones deal with anxiety, depression, drug or alcohol abuse, eating disorders, autism and other personal issues.

When you call the Behavioral Health Resource Center, you’ll talk with someone who has experience helping others manage problems and finding the right treatment programs and care. They want to find out what’s important to you and how they can help you cope with your situation before it takes a greater toll on your life and your health.

The Behavioral Health Resource Center is a comprehensive, single-source 24/7 Resource Line for access to:

  • Crisis management and clinical triage, including emergency or urgent behavioral health guidance, support and information.
  • Routine inquiries about behavioral health services, providers and hospitals.
  • Coaching to help members make appropriate treatment decisions.
  • Support in identifying providers with required behavioral health specialties.
  • Information and tools to support member health activities.
  • Help in coordinating behavioral health, EAP and medical services.
  • Guidance for engaging members in other beneficial care programs and health care decisions can reduce time lost on the job and optimize costs of care.

There is no cost to use the program. To get the help you need, call the Behavioral Health Resource Center any time of day or night at 866.621.0554.

Want to understand your benefits?

Review the Resources page to learn more.

View Resources